Shipping policy
π Shipping Costs:
Order Value | Shipping Fee
Orders over β¬35 β Free Shipping
Orders under β¬35 β Flat rate β¬4.99
β±οΈ Processing & Delivery Times:
- Shipped from: Germany or Spain Warehouse
- Order processing time: 1β2 business days
- All orders are shipped in standard, secure packaging.
- Carriers: DHL, GLS, DPD, etc.
- Estimated delivery time: 3β7 business days after shipment
πΒ Please note:
- Orders are processed Monday to Friday only (excluding weekends and holidays).
- Delivery times may occasionally be extended by 1β3 business days due to logistics, weather conditions, holidays, or high order volumes.
- Once your order is shipped, you will receive a tracking number by email.
- In most cases, packages are delivered directly to your mailbox or doorstep and do not require a signature.
- For EU orders, there are no additional customs duties. The price you see at checkout is the final amount.
ποΈ After-Sales Support
If you experience any issues with shipping or delivery, please contact us at:π§ service@ugovape.com
If your order is lost or does not arrive, we will arrange a refund or reshipment for you.