Shipping policy

🚚 Shipping Costs:

Order Value | Shipping Fee
Orders over €35 β€” Free Shipping
Orders under €35 β€” Flat rate €4.99

⏱️ Processing & Delivery Times:

  • Shipped from: Germany or Spain Warehouse
  • Order processing time: 1–2 business days
  • All orders are shipped in standard, secure packaging.
  • Carriers: DHL, GLS, DPD, etc.
  • Estimated delivery time: 3–7 business days after shipment

πŸ“ŒΒ Please note:

  1. Orders are processed Monday to Friday only (excluding weekends and holidays).
  2. Delivery times may occasionally be extended by 1–3 business days due to logistics, weather conditions, holidays, or high order volumes.
  3. Once your order is shipped, you will receive a tracking number by email.
  4. In most cases, packages are delivered directly to your mailbox or doorstep and do not require a signature.
  5. For EU orders, there are no additional customs duties. The price you see at checkout is the final amount.

πŸ›ŽοΈ After-Sales Support

If you experience any issues with shipping or delivery, please contact us at:πŸ“§ service@ugovape.com

If your order is lost or does not arrive, we will arrange a refund or reshipment for you.